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Privacy Policy

We are committed to respecting your privacy at all times.

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This policy tells that we only collect personal data from you lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018) and for two reasons only... to process your booking or enquiry and secondly, to give you the best service possible.

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Information we collect

We may collect information from you with regard to:

  • Your name

  • Address

  • Phone number

  • Email address

  • The nature of any enquiry

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This is done through forms on our website, via hard copy documents, by email and telephone. Please note sometimes calls may be recorded.

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We may also collect information from you when you visit our website in the form of cookies. This includes: your IP address, browser type/version, plug-ins, operating system, location, and your time zone. We may also collect information on how you interact with our site, e.g. the link that brought you to our website, the pages you viewed, time spent on each page and page load times. This helps us understand how useful and efficient our site is to use, and learn more about what works well, and what doesn't work. It also tells us how you heard about us - it's always good to know when you're doing something right!

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Cookies

Cookies are files stored on your pc, tablet or smartphone helping the website help us learn more about our audience, but also tailor your personal experience when using our website by remembering your preferences and interactions from your last visit. You can delete cookies in your browser at any time.

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Software provided by Google Analytics uses cookies to track visitor usage, saving a cookie to your computer’s hard drive to track and monitor your engagement and usage of the website. You can read Google’s privacy policy here for further information (http://www.google.com/privacy.html).

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Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer.

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What cookies are used on this website?

The cookies used on this website can be grouped into the following categories:

If you have any questions/comments about privacy, you should contact us.

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Why we collect your data and how we use it

We use data collected from you to carry out our obligations under any contract entered into between you and us. We may also use data that we have collected from you (and with your consent) to provide you with information about our services that you have enquired about, or that are similar to what you have enquired about. Data is also collected to deliver relevant advertising to you, and to assess how effective that and other advertising has been.

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The legal basis for our processing therefore falls under Article 6 of the GDPR, namely:

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  • Consent

  • Contract

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Who we give your data to

Your data is provided to third party franchisees of the franchise network Diamond Home Support in order to use the information provided to deliver the services requested by you. They will also pass your details to relevant sub-contractors and business partners in order to provide you with the services you have requested. If you have applied to work in partnership with us we will also pass your details to referees nominated by you to obtain relevant references.

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How we store your data

We are careful to ensure your personal data is kept secure. Data is stored on secure servers that we use or on secure servers that our franchisees use. We maintain appropriate anti-virus and firewall software to reduce the risk of unauthorised access. Where data is stored in hard copy format we ensure this information is kept locked away safely.

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Your rights

Under GDPR you have a right to request access to the data we hold on you. You also have the right to: be informed; update/rectify; erase; object; transfer; withdraw consent; or, stop us from processing your personal data. To exercise your rights in any of these respects, please contact us using the contact details at the bottom of this policy.

You can find out more about your rights from the Information Commission’s Office (ICO). They are the Supervising Authority for Data Protection in the UK. You can find out more information here: https://ico.org.uk

You can complain to us about the use of your data via the contact details below. You can also complain to the ICO via their website above.

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Accessing your data

You have the right to access the data we hold about you. To do this please contact us.

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How long do we keep your data for?

We keep your data only for as long as is required to fulfil the purpose for which it was collected. This includes for the purposes of satisfying legal and accounting requirements. If we provide any paid services to you then we are required under UK tax law to keep information for a minimum of 6 years. Any information we collect from you with regards to marketing purposes will be kept until you notify us that you no longer wish to receive this information.

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Changes to this policy

Any changes we make to this policy will be posted on this page. Please check back for updates.

This policy was last updated in Jan 2021.

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